Submitted by: Andrew Chals

Determining brand loyalty through Net Promoter is easy, right? Yep. So easy, Satmetrix , the worldwide leader in customer experience software, drew it on a napkin. And, they ve got a video to prove it.

So, what exactly is the definition of Net Promoter?

To determine your Net Promoter Score (NPS ), ask your customers the ultimate question, On a scale of 0 to 10, how likely is it that you would recommend our company to a friend or colleague? Then, sort them into groups:

– 0 s to 6 s are your Detractors – Unhappy customers who can damage your brand and impede growth through negative word of mouth.

– 7 s and 8 s are Passives- Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

– 9 s and 10 s are your Promoters – Loyal enthusiasts who will keep buying and refer others, fueling growth.

[youtube]http://www.youtube.com/watch?v=mbzITQKMOrU[/youtube]

Got it? Now, calculate your NPS:

NPS = % of Promoters (9s and 10s) – % of Detractors (0s through 6s)

Now, here is where the fun starts. Net Promoter is an entire business system, involving many teams within your company. What you have to do is rally your teams under the Net Promoter banner and watch your company grow. That s right, Net Promoter links to financial growth!

Satmetrix offers NPS Go+, the only cloud-based software platform focused solely on Net Promoter success. You ll be up and running in just two to three days, with all the tools you need to get actionable results. You ll find unique value and insight through powerful listening and analytics tools that will empower you to take action, recovering Detractors, mobilizing Promoters and inspiring customer obsession among your teams to ensure accountability across your business.

To learn more visit: www.satmetrix.com/napkin

Customer Experience Management 101: Net Promoter on a Napkin

Customer experience management is a mouthful, and sometimes it s hard to figure out where to even begin. Satmetrix figured out the simplest way to do it: The Net Promoter System. In fact, the concept behind Net Promoter is so easy you can draw it on a napkin. No kidding. They did it in a video.

To determine your Net Promoter Score (NPS ), ask your customers the ultimate question, On a scale of 0 to 10, How likely is it that you would recommend our company to a friend or colleague? Then, sort them into groups:

– 0 s to 6 s are your Detractors – Unhappy customers who can damage your brand and impede growth through negative word of mouth.

– 7 s and 8 s are Passives – Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

– 9 s and 10 s are your Promoters – Loyal enthusiasts who will keep buying and refer others, fueling growth.

All set? Now, calculate your NPS:

– NPS = % of Promoters (9s and 10s) – % of Detractors (0s through 6s)

But, calculating the score is only the beginning. To increase brand loyalty, you ll need to have your entire organization involved. From frontline employees, such as sales and customer service, all the way up to the C-suite. Everyone gets in on the action. Your frontline employees will mobilize Promoters, encouraging them to share about your products and services with your friends. They ll recover Detractors, rebuilding relationships with unhappy customers and eventually turning them into Promoters.

Sound amazing? It is. Visit Satmetrix at www.satmetrix.com/napkin to find out how you can get started.

About the Author: To learn more visit:

satmetrix.com/napkin

Source:

isnare.com

Permanent Link:

isnare.com/?aid=1798216&ca=Business

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News briefs:April 16, 2010
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Five South Korean workers kidnapped from Nigerian natural gas facility

Thursday, June 8, 2006

Five South Korean workers have been kidnapped from a natural gas facility operated by Shell Petroleum Development Company in the Nigerian Delta.

A group called the Movement for the Emancipation of the Niger Delta is claiming responsibility for the attack and kidnappings and says that one kidnapper and at least six Nigerian soldiers were killed on a Nigerian military boat, when gunmen entered the facility. The group’s main demand is the release of a jailed militia leader, Mujahid Dokubo-Asari.

“[The Korean workers] are in good health and have been returned to one of our bases. As long as the units holding these individuals do not come under attack, no harm will come to the prisoners. We do not kill those fortunate to be captured by our fighters,” said the group.

The group also says that they “plan more attacks” on facilities and oil rigs in the near future.

“In the next few weeks our attacks will increase with the destruction of several facilities of crucial importance to the oil industry,” said the group.

One of the kidnapped victims is identified as Park Chang-am.

“I want Dad to come back so we can go fishing,” said the son of Chang-am, Park Myong-il.

 This story has updates See Five kidnapped South Korean natural gas plant workers released, June 8, 2006 

Football: Paris Saint-Germain pays world record €222m to sign Neymar

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Football: Paris Saint-Germain pays world record €222m to sign Neymar
Author: Posted under: Uncategorized

Friday, August 4, 2017

Yesterday, French capital football club Paris Saint-Germain triggered a €222 million (about US$263m, £198m) buyout clause of Brazilian winger Neymar to sign him from FC Barcelona, making him the most expensive footballer of all time by breaking the previous fee record of Paul Pogba’s transfer from Juventus FC to Manchester United. Neymar signed a five year contract with Paris SG which runs until June 2022.

25-year-old Neymar made his professional debut for Santos FC in January 2009, netting 138 goals in 229 matches. He was signed by FC Barcelona in 2013. Since then, Neymar has scored 105 goals and provided 80 assists in 186 games for Barça. In four seasons at Camp Nou, Neymar won two LaLiga titles, three Copa del Rey trophies, and one each of Champions League trophy Supercopa de España. Neymar was part of Barcelona’s treble winning squad in 2014–15, and finished third in 2015’s FIFA Ballon d’Or. Neymar made an international debut at the age of eighteen. He has scored 52 goals in 77 games for Brazil.

I am extremely happy to join Paris St Germain.

Paris SG’s Qatari president Nasser Al-Khelaifi said, “Today, with the arrival of Neymar Jr, I am convinced that we will come even closer, with the support of our faithful fans, to realizing our greatest dreams”.

After penning a five-year contract, Neymar said, “I am extremely happy to join Paris Saint-Germain. Since I arrived in Europe, the club has always been one of the most competitive and most ambitious. And the biggest challenge, what most motivated me to join my new teammates, is to help the club to conquer the titles that their fans want.”

Neymar’s lawyer submitted a check of €222m to deposit Neymar’s buy-out clause at LaLiga’s headquarters, but it was rejected. LaLiga officials issued an official statement, which read, “We can confirm that the player’s lawyers came to the La Liga offices this morning to deposit the clause and that it has been rejected.[…] That’s all the information we are giving out at this moment.”

Later, Neymar’s legal representative delivered the check to FC Barcelona. A statement from Barcelona confirmed they received the payment and Neymar was no longer contracted to the club. The statement read, “On Thursday afternoon Neymar Jr’s legal representatives visited in person the Club’s offices and made the payment of 222 million euros in the player’s name with regards to the unilateral termination of the contract that united both parties.” ((es))Spanish language: ?Esta tarde, representantes legales de Neymar Jr. se han personado en las oficinas del Club y han hecho efectivo, en nombre del jugador, el pago de 222 millones de euros, en concepto de indemnización por la rescisión unilateral y sin causa del contrato que unía a ambas partes. It also said, “the Club will pass on to UEFA the details of the above operation so that they can determine the disciplinary responsibilities that may arise from this case.” ((es))Spanish language: ?el Club trasladará a la UEFA los detalles de esta operación para que depuren las responsabilidades disciplinarias que puedan derivarse de este caso. Financial fair play rules prevents European clubs from spending more than €30 million from their earnings. Paris SG was fined by UEFA in 2014 for violating financial fair play rules.

Manchester United’s manager José Mourinho, who spent about €105 million last season to sign Paul Pogba, and a reported fee of €75 million to sign Belgian striker Romelu Lukaku from Everton FC this season, said, “Expensive are the ones who get into a certain level without a certain quality. For £200m, I don’t think [Neymar] is expensive. […] I think he’s expensive in the fact that now you are going to have more players at £100m, you are going have more players at £80m and more players at £60m. And I think that’s the problem. […] So I think the problem is not Neymar, I think the problem is the consequences of Neymar.”

Liverpool manager Jürgen Klopp said, “I thought Fair Play was made so that situations like that can’t happen. That’s more of a suggestion than a real rule.”

French club Lille director general Marc Ingla, who had once served as Barça’s vice-president said, “It’s a blow for Barcelona. Neymar is an accelerator to this bright future of Ligue 1. The young talent pool we have here is the best in Europe. For sure we can still compete with PSG. Once you get on the pitch it’s 11 v 11 and all the transfer fees and salaries narrow a bit.”

Before the official announcement of the agreement, yesterday, Arsenal’s manager Arsène Wenger also remarked about the financial fair play and said, “Once a country owns a club, everything is possible. It becomes very difficult to respect the financial fair play because you can have different ways or different interests for a country to have such a big player to represent [that] country. It can’t justify the investments and looks unusual for the game. That’s why I always [support] football living with its own resources. You don’t look at the numbers in their absolute value anymore. Football has been for a long time out of normal society and the numbers are like the NBA in basketball, so it’s not comparable to normal life anymore. Those are the numbers. It was already out of context of society, so after it just becomes a bit extra. You cannot calculate what it brings in anymore, it’s just a number.”

On Wednesday, Neymar’s Lionel Messi posted on Instagram: “It was a great pleasure to have shared all these years with you, friend @neymarjr [Neymar]. I wish you good luck in this new stage of your life. See you tomorrow” ((es))Spanish language: ?Fue un placer enorme haber compartido todos estos años con vos, amigo @neymarjr [Neymar]. Te deseo mucha suerte en esta nueva etapa de tu vida. Nos vemos Tkm.

Barcelona’s striker Luis Suárez dedicated an Instagram post for Neymar after Lionel Messi, and said, ” My friend i wish you the best in everything that comes!!! Also thank you for your support, for everything that i learned with you and for the unique moments that we spent together!!!! Keep like this and never change love you little bro” ((es))Spanish language: ?Amigo desearte todo lo mejor en lo que viene!!! También agradecerte todo el cariño que me diste, por lo que aprendí contigo y por los momentos únicos que pasamos!!!! Seguí así y no cambies nunca te quiero hermanito.

Neymar has been assigned number 10 jersey.

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Vehicle Accident Lawyers Aid In Getting Good Settlement

Author: Posted under: Vehicles Accessories

Submitted by: Alexis Canizalez

Car accidents do happen and whenever you have to handle the unavoidable you then need to get ready with a suitable way. Being in the vehicle accident could be the most undesirable happening. You must get a credible auto accident individual injury attorney such that he’s got good prospects in being successful in the rightful compensation. Appointing a reliable attorney would not be easy in that state of mind, nevertheless one must focus on the reliability of the lawyer, their prior records rate, consumer reviews and the deal that they’ll be able to provide.

They could guide you in every way to confirm the outcome of your legal proceeding and assist in revealing if or not you can be victorious with your case or the amount of compensation you will be given. Getting involved a crash isn’t easy, the mental pressure and the panic in the crisis is huge; getting one could be the ideal choice to help you to manage the financial tension and realize the legal terms well to handle the case with out hassles. For a novice, it’s difficult, still, getting the correct way just gets simple with the following instructions. To get associated with a automobile collision can be the carelessness of a trucker, motor cyclist or bad weather.

[youtube]http://www.youtube.com/watch?v=-6-XuRA67Fo[/youtube]

The goal would likely be whatever nonetheless an experienced and reputable lawyer might help to make the lawsuit a pleasant task. We will now discuss a few vital considerations which you can have to employ the perfect car accident attorney. Always be your own assessor of nature and reliability of the online attorney, take full advantage of the net to search the number one one. Choose law firms that have handled lawsuits in the similar type, medical negligence specialists can aid you for health-related negligence. The finest attorney has a good track record, client feedback which backup their appeal.

You’d want to figure out their success ratio by examining the claims they’ve been victorious with in the past couple of years. It is necessary to engage car accident attorneys within your neighborhood and their feats in google. A good solution to employ the top lawyer is the one who stops every one of your problems. One is in an immense state of shock and they should be prepared to respond to any worries or issues that you face being a victim. He/she ought to be easily approachable and be straightforward with his nature and notify you about the major actions in the courtroom.

Several personal injury lawyers complete the work on a contingency charge that denotes no victory no fee framework, which suggests that they give the advantage to get a good chance to address the matter and grab the correct compensation you should have. Provided that one is experienced with law, insurance, and discussions, addressing many legal terms by yourself is a tricky task. That’s why a personal injury lawyer can take a little time to do a lot of groundwork on your case. Take note, I’m not a lawyer, this is not a legal advice, it’s my personal feeling, but for actual legal advice, go to gluckstein website at once.

About the Author: Amanda is an expert in the field. For more information on Personal Injury Lawyer, and Best Personal Injury Lawyers In Toronto. Please visit:

gluckstein.com/

Source:

isnare.com

Permanent Link:

isnare.com/?aid=1799048&ca=Legal

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On the campaign trail, August 2012

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On the campaign trail, August 2012
Author: Posted under: Uncategorized

Thursday, September 6, 2012

The following is the tenth in a monthly series chronicling the U.S. 2012 presidential election. It features original material compiled throughout the previous month after a brief mention of some of the month’s biggest stories.

In this month’s edition on the campaign trail: Wikinews interviews the Peace and Freedom Party vice presidential nominee, analysts react to the Republican choice for vice president, and Wikinews updates readers on the candidates who challenged President Barack Obama in the Democratic primaries.

Contents

  • 1 Summary
  • 2 Peace and Freedom Party VP nominee speaks to Wikinews
  • 3 Analysts react to Republican VP selection
  • 4 Update on 2012 Democratic candidates
  • 5 Related news
  • 6 Sources
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Raw Opals spend week preparing for London Games

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Raw Opals spend week preparing for London Games
Author: Posted under: Uncategorized

Monday, May 21, 2012

Bruce, Canberra — This past week, an overstocked Australian Opals, the women’s national basketball team, prepared for the 2012 Olympic Games in London with a weeklong training camp at the Australian Institute of Sport (AIS) to be used to help narrow the nineteen member Opals squad down to the twelve that go to the Games, and provide players who rarely play together an extended period of time to play together in order to improve on court dynamics.

Camp started on Sunday, with players arriving from hometowns around Australia including Cairns, MacKay, Gladstone, Brisbane, Adelaide, and Melbourne.

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Cayla Francis, Jenna O’Hea and Marianna Tolo at a practice on Wednesday.Image: Bidgee.

Kristen Veal at a practice on Wednesday.Image: Bidgee.

A strength and conditioning session on TuesdayImage: Bidgee.

A strength and conditioning session on TuesdayImage: LauraHale.

Lauren Jackson on Monday Image: Bidgee.

Marianna Tolo on Monday Image: Bidgee.

Carrie Graf on Monday Image: Bidgee.

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Part 1 of a press conference at AIS with Carrie Graf, Lauren Jackson and Jenna O’Hea speakingVideo: Bidgee.

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Part 2 of a press conference at AIS with Carrie Graf, Lauren Jackson and Jenna O’Hea speakingVideo: Bidgee.

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Part 3 of a press conference at AIS with Carrie Graf, Lauren Jackson and Jenna O’Hea speakingVideo: Bidgee.

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Part 4 of a press conference at AIS with Carrie Graf, Lauren Jackson and Jenna O’Hea speakingVideo: Bidgee.

The defending champions, the United States women’s national basketball team, are perceived as the Australian Opals’ main competitors. In the last three Olympic Games the Opals got silver medals. In each of these cases the United States got first place. Coach Carrie Graf said “thinking about the US too soon in inappropriate”, “Our focus is first and foremost, game by game winning our pool”. Amongst the Australian Opals’ competitors in the pool are Brazil, Russia, and Great Britain. Carrie Graf said Great Britain “will put up a fight on home turf” but there is a “world class [AIS] facility” and “world class medical support staff” supporting the team.

Australian Opal player Penny Taylor recently suffered injury from a torn anterior cruciate ligament, meaning she cannot play Olympics this year. In regards to the situation player Lauren Jackson, who is going into her fourth Olympics, said “you would never wish that upon anybody.” She says as a team they have to “move on, move through that” and “come together” to pick up their offence and defense. Despite the loss of one of their key players she says “we definitely have the talent there” and the team is all “on the same page.” She feels “pretty confident” and speaks of “very exciting” times ahead. Jenna O’Hea is going into her first Olympics with the team. She is still “pinching” herself and says she is taking it “day by day”.

A typical day at the camp might start with a 7.00am – 8.30am breakfast at the AIS Dining hall, before one and a half or two hours of court, gym, or swimming training. The middle of each day might consist of media meetings, medical checks, team meetings, and time to practise shooting. Around 12.00pm, the players meet to eat lunch and recover from the morning. The afternoon typically consists of more training, and some scrimmage games. Players usually finish around 7.00pm for dinner, and perhaps a massage.

The nineteen players in attendance this week at training camp were Suzy Batkovic, Abby Bishop, Elizabeth Cambage, Rohanee Cox, Cayla Francis, Kristi Harrower, Laura Hodges, Natalie Hurst, Lauren Jackson, Rachel Jarry, Kathleen MacLeod, Jenna O’Hea, Samantha Richards, Jennifer Screen, Belinda Snell, Marianna Tolo, Kristen Veal, Carly Wilson, and Hanna Zavecz. Basketball Australia has named fifteen players that are to attend the second phase of the camp: Suzy Batkovic, Abby Bishop, Elizabeth Cambage, Kristi Harrower, Laura Hodges, Lauren Jackson, Rachel Jarry, Kathleen MacLeod, Jenna O’Hea, Erin Phillips, Samantha Richards, Jennifer Screen, Belinda Snell, Marianna Tolo, and Hanna Zavecz.

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10 Tips On How To Pack Your Suitcase For Your Trip To Europe

Author: Posted under: First Aid

By Marion Kummerow

When packing for a trip to Europe you need to consider the weather, as well as the activities you are planning to participate in.

One important thing to keep in mind for all air travel (not only to Europe) is not to over-pack. Most carriers allow only 20 kilo or 45 lb if you’re traveling economy. Furthermore you want to travel as light as possible in case you have to drag your luggage around with you.

I travel for business and private reasons at least 30 times a year and here are my most important recommendations:

1. Don’t pack last minute.

This will give you the chance to buy some things you need before your departure.

2. Start with the things you need for every vacation

Toiletries, underwear, socks, medicine. Always take sunscreen: As a working person you probably spend most of your time indoors and aren’t used to the sun.

[youtube]http://www.youtube.com/watch?v=YmX_OsJIvVs[/youtube]

3. Chose your main colors

In order to be able to combine all the pieces, try to stick to three main colors. Black and white are always two of my main colors, because they go wit everything. Add your favorite color like red, pink, green or blue.

4. Chose the basic everyday outfits

For short journeys (up to one week) pack one complete outfit for every day. For longer journeys, take one complete outfit for every day of the first week. Afterwards you’ll have to repeat clothes or go to a laundry.

You’ll probably spend most of your time outdoors and walking around, visiting the different sights. Therefore your basic outfit could consist in jeans and T-shirt. Don’t forget to pack a set of underwear and socks for each day.

5. Pack to evening outfits

If you plan to go to a fancy restaurant, the opera or a discotheque, you’ll need an evening outfit. Don’t take more than two or three of them and make them simple yet stunning: black pants/skirts and a glamorous top.

6. Don’t forget bad weather gear

Always take at least two sweaters, if the weather gets cold. An umbrella or rain jacket will be suitable as well.

7. What about sports?

Never go anywhere without a bathing suit! It’s so tiny and you never know when you can use it. Maybe the weather is really hot and you want to go to the beach (at a lake) or the weather is really bad and you want to enjoy tropical feeling in an indoors swimming pool.

8. Chose three pairs of shoes

Take one or two comfortable shoes or sneakers for the everyday activities and one nice pair for the evening and maybe some really glitzy high heels for the occasional night life event.

9. Take as little jewelry as possible

Carrying your fine jewelry all across the world and taking it in and out the hotel safe might make yourself a target for theft. Don’t ruin your vacation! Chose some basic pieces of jewelry and travel with those.

10. Spread out all clothes to consider onto your bed

Once everything is spread out on your bed, start packing your suitcase. Count the number of pieces and ask yourself:

Do I really need 20 T-shirts for a 2 week vacation? Then start putting half of the pieces back into the closet.

About the Author: Marion Kummerow is the author of inside-munich.com and an experienced traveler to destinations all over the world.

Source: isnare.com

Permanent Link: isnare.com/?aid=85279&ca=Travel

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Woman returns home with Christmas turkey, a month after setting out

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Woman returns home with Christmas turkey, a month after setting out
Author: Posted under: Uncategorized

Tuesday, January 19, 2010

A Scottish woman who set out before Christmas to purchase a turkey finally made it home on Monday, after being cut off by snow for a month. Kay Ure left the Lighthouse Keeper’s cottage on Cape Wrath, at the very northwest tip of Great Britain, in December. She was heading to Inverness on a shopping trip.

However on her return journey heavy snow and ice prevented her husband, John, from travelling the last 11 miles to pick her up. She was forced to wait a month in a friend’s caravan, before the weather improved and the couple could finally be reunited.

They were separated not just for Christmas and New Year, but also for Mr Ure’s 58th birthday. With no fresh supplies, he was reduced to celebrating with a tin of baked beans. He also ran out of coal, and had to feed the couple’s six springer spaniels on emergency army rations.

“It’s the first time we’ve been separated”, said Mr Ure in December. “We’ve been snowed in here for three weeks before, so we are well used to it and it’s quite nice to get a bit of peace and quiet.”

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African nations gather to support a ban on cluster bombs

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African nations gather to support a ban on cluster bombs
Author: Posted under: Uncategorized

Thursday, April 3, 2008

A 39-nation coalition in Africa passed a declaration on Tuesday to ban cluster bombs in a nearly unanimous vote. The gathering in Lukasa, Zambia was the first meeting of the Cluster Munition Coalition (CMC) in Africa.

“Africa is ready for Dublin,” summarised Zambian delegate Robert Mtonga, referring to the upcoming May 19-30 meeting in Ireland to discuss a global ban on the weapons. “Too often Africa’s voice is pushed to the margins in international decision-making. But in banning cluster bombs worldwide, a common African voice will speak volumes and win the day”.

Too often Africa’s voice is pushed to the margins in international decision-making. But in banning cluster bombs worldwide, a common African voice will speak volumes and win the day.

Mtonga was critical of South Africa, the lone voice against Monday’s decision and the continent’s largest producer and stockpiler of cluster bombs, and called on the country to destroy its munitions and join the coalition to outlaw their use. Egypt, the only other African nation to produce the controversial weapons, voiced support for the ban.

“Strong political will” was credited with the resolution, by CMC co-ordinator Thomas Nash in recognising the drive “to stop the proliferation of this outdated weapon”.

In a released statement the CMC said that 19 African countries, including South Africa, have endorsed the Wellington Declaration. The Wellington Declaration is the basis for the upcoming negotiations at the Dublin Diplomatic Conference in Ireland in May.

While countries such as Germany and the United Kingdom have tabled the idea of a “transition period” during which time cluster bombs would remain a legitimate weapon of war, the African delegation was resolutely against the idea, calling for an immediate ban.

Cluster munitions are dropped from aircraft, opening in mid-air and releasing a large number of smaller explosives over a wide area. Writer Theodora Williams stated that their use usually results in “…the death and maiming of thousands of innocent civilians”.

There are currently 13 African nations that possess cluster bombs although Uganda has recently announced they are destroying their stockpiles. The weapons have been used in eight African conflicts in the past 35 years. In addition to Ethiopia, Morocco, Nigeria and the Sudan, other nations known to have used the weapons are the former Yugoslavia, Eritrea, France, Israel, the Netherlands, Russia, Saudi Arabia, Sudan, Tajikistan, the United Kingdom and the United States.

According to the San Francisco Chronicle, the United States, China, Russia, and Israel have resisted any ban on cluster bombs, arguing that they can be used in self-defense. The San Francisco Chronicle reported that the United States has lobbied allies to create loopholes in the upcoming Oslo treaty, to allow for the use of cluster bombs. Reuters reported that a U.S. official had stated that cluster bombs should not be banned if they are used responsibly in state conflicts.

In October 2007, Uganda became the first African country to state it would destroy its cluster bomb stockpiles. Uganda has announced a pan-African meeting to take place after the Dublin meeting, which would seek to garner support for the signing of a treaty in Oslo set to take place in December 2008. The weapons have been used in eight African conflicts in the past 35 years.

The CMC is an international network composed of over 250 civil society organizations in 60 countries, with the stated aim of protecting civilians from cluster munitions. Members of the CMC have been working to complete an international treaty to ban cluster munitions by 2008.

At the February CMC committee meeting in New Zealand, only 82 of the 122 nations present endorsed a draft ban on the production, usage or storage of cluster bombs.

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